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Government of Mauritius

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ICT-BPO

The Economic Vision 2030 of the Government of Mauritius aims at transforming the ICT industry into a key sector by fostering innovation & creativity and developing a sustainable & high value added-economy that will provide more accessible and higher-value opportunities for the Mauritian citizens.

The strategy revolves around four main objectives namely:

  1. Creation of high end state-of-the-art incubators
  2. Development of a techno entrepreneurship culture
  3. Migration towards high-end activities
  4. Transformation of Mauritius into a Smart Island based on 4 focus objectives namely:
    • Ecological Sustainability
    • Digital Connectivity
    • Economic Competitiveness
    • Live, Work and Play Concept

Mauritius has been successfully developing its ICT/BPO capabilities through investments in infrastructure, intelligence and innovation. With 700 ICT-BPO based enterprises, the country has one of the richest technology ecosystems in Africa that thrives on innovation and collaboration across sectors. The industry which currently employs over 21,500 professionals is being increasingly leveraged as a value-added destination.

Besides offering a distinctive proposition in bilingual skills (French, English) for UK/European companies, Mauritius has demonstrated capabilities in offering a compelling alternative for serving non-voice and IT needs of multinationals. Leading global companies have trusted Mauritius for its enabling business environment, excellent telecommunication facilities and political as well as social stability.

The industry has also developed a number of niche capabilities over the last decade. Of particular significance has been the emergence of an embryonic mass in games development and animation technologies.

Global players such as Accenture, Ceridian, Huawei, Orange Business Services, and Infosys amongst others have established their operations in Mauritius. The sector has developed distinctive strengths in Telecoms, BFSI, IT Application Development as well as Maintenance support. Business opportunities exist in the following segments:

  1. BPO Voice - Call Centers
  2. BPO Non-Voice - Back Office, Payroll, Finance & accounting outsourcing, Legal Process Outsourcing
  3. Information Technology Outsourcing - software development, Mobile apps development, Web development, E-commerce, Multimedia
  4. IT Services - Data Centres, Disaster Recovery, Training, Consultancy
  5. Digital Content: E commerce/ E Payment, digital content production, applications e – learning & online training system, animation, Mobile games

The rapid growth of technology is seeing a wave of new opportunities which Mauritius is perfectly positioned to exploit among which

In view of spurring growth in the Mauritian ICT- BPO industry, Government will concentrate efforts on developing new value added and high-end activities thus spearheading innovation. R&D will inevitably emerge as a major component of the economy in order to sustain innovation. Mauritius has crafted an enabling ecosystem for ICT-BPO companies to develop. 

The country offers the following key attributes for ICT and BPO activities:

  • Proven test bed for new technologies
  • Pool of multilingual, educated and adaptable IT professionals
  • Excellent collaborative business environment
  • Competitive cost to quality proposition
  • Reliable and redundant international connectivity with two international submarine networks
  • Innovative training incentives offered by the Government

Besides serving as a primary bilingual location for customer-centric services and a compelling alternative for higher value works, Mauritius is also being increasingly leveraged as the ideal platform for the delivery of business services for Africa.


 

 

Quick Facts

  • GDP contribution: 6.4% (est. 2015)
  • Employment: 20 000+ (est. 2015)
  • Export of Services: MUR 5.487Bn (2014 est.)/USD 152M

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